Terms of service

Welcome to Coolora.

These Terms of Service ("Terms") govern your use of the Coolora website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

Please read them carefully before using our services.

1. About Coolora

Coolora is a lifestyle brand dedicated to helping people stay cool, comfortable, and protected from extreme heat through innovative cooling products for everyday life.

Our mission is to deliver high-quality, practical, and reliable cooling solutions that improve comfort at home, outdoors, at work, while traveling, and during hot weather.

By using our website, you agree to use our services responsibly and respectfully.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into binding agreements.

  • You will provide accurate and truthful information during checkout and account registration.

We reserve the right to refuse service or cancel orders if fraudulent, abusive, or suspicious activity is detected.

3. Products & Services

We strive to ensure all product descriptions, images, specifications, prices, and information displayed on our website are accurate and up to date.

However, we do not guarantee that:

  • Product descriptions are always free from errors.

  • Colors displayed on screens perfectly represent actual products.

  • All products will always be available in stock.

Coolora reserves the right to:

  • Modify or discontinue products at any time.

  • Limit product quantities.

  • Correct pricing or listing errors without prior notice.

4. Orders & Payments

By placing an order, you agree that:

  • All billing and shipping information provided is accurate.

  • You are authorized to use the selected payment method.

  • Your payment may be subject to verification and security checks.

Orders may be canceled or declined if:

  • Payment cannot be processed.

  • Fraudulent activity is suspected.

  • The item becomes unavailable.

  • Shipping restrictions apply.

Prices displayed on the website are subject to change without notice.

5. Shipping & Delivery

Coolora works with trusted logistics partners to deliver orders safely and efficiently.

Estimated shipping times are provided for reference only and may vary due to:

  • Carrier delays.

  • Customs processing.

  • Weather conditions.

  • High seasonal demand.

  • External circumstances beyond our control.

We are not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing accurate shipping information. Coolora is not liable for packages lost or delayed due to incorrect addresses submitted by the customer.

6. Returns & Refunds

Please review our Return & Refund Policy for complete details regarding:

  • Return eligibility.

  • Refund processing.

  • Damaged or defective items.

  • Exchanges and cancellations.

By purchasing from Coolora, you agree to the terms outlined in our Return & Refund Policy.

7. Intellectual Property

All content on the Coolora website—including text, logos, graphics, images, product designs, branding, videos, and website materials—is the property of Coolora and protected by applicable intellectual property laws.

You may not:

  • Copy or reproduce website content.

  • Use our branding without written permission.

  • Modify, distribute, or exploit our materials for commercial purposes.

Unauthorized use of our intellectual property may result in legal action.

8. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations.

  • Attempt unauthorized access to the website or related systems.

  • Spread malicious software or harmful code.

  • Use the website for fraudulent or abusive purposes.

  • Interfere with the operation, security, or functionality of the website.

We reserve the right to restrict or terminate access for users who violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Coolora shall not be liable for:

  • Indirect, incidental, or consequential damages.

  • Loss of profits, revenue, or data.

  • Shipping delays beyond our reasonable control.

  • Damage resulting from improper installation or misuse of products.

  • Any issues arising from failure to follow product instructions or safety guidelines.

Customers are responsible for using products safely and according to the provided instructions.

10. Product Safety

Coolora products are designed to improve comfort during hot weather. Customers should always use products according to the provided instructions and intended purpose.

Our products are not medical devices and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

If you experience symptoms related to heat illness or other medical conditions, seek assistance from a qualified healthcare professional immediately.

11. Privacy

Your privacy matters to us.

Any personal information collected through our website is handled according to our Privacy Policy and used only for purposes such as:

  • Order processing.

  • Customer support.

  • Shipping and delivery.

  • Website improvements.

  • Marketing communications (where consent has been provided).

We do not sell customers' personal information to third parties.

12. Changes to Terms

Coolora reserves the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting on the website.

By continuing to use our services after updates are posted, you agree to the revised Terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: support.coolora@gmail.com

📞 Phone: +1 802 333 6688

📍 Registered Office: 1942 Broadway St. STE 314C Boulder CO 80302 US