Shipping policy

At Coolora, we understand how important it is to receive your order quickly and safely—especially during the hottest times of the year.

That's why we partner with trusted logistics providers to ensure every order is carefully processed, securely packaged, and delivered as efficiently as possible.

Our goal is to make your shopping experience smooth from checkout to delivery.

Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

During peak seasons, holidays, or promotional events, processing times may be slightly longer due to increased order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Estimated Shipping Times

Delivery times vary depending on your location, customs processing, and local courier services.

Estimated delivery times are:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • Europe: 7–20 business days

  • Australia & New Zealand: 7–20 business days

  • International Orders: 10–25 business days

Please note that these are estimated delivery windows and are not guaranteed delivery dates.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections.

  • Severe weather conditions.

  • Carrier delays.

  • High seasonal demand.

  • Public holidays.

  • Unexpected global events.

Coolora is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

We sincerely appreciate your patience and understanding.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination.

  • Product size and weight.

  • Selected shipping method.

From time to time, Coolora may offer free shipping promotions on qualifying orders.

Tracking Information

Once your order has been shipped, tracking information will be sent to your email whenever available.

Please allow a few days for tracking updates to appear within the carrier's tracking system.

If you have not received tracking information within a reasonable period, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Coolora is not responsible for:

  • Lost packages resulting from incorrect shipping addresses.

  • Delivery delays caused by incomplete or inaccurate information.

  • Failed deliveries due to customer error.

If you notice an address mistake after placing your order, please contact us immediately. We'll do our best to update your shipping information before your order is dispatched.

Lost or Stolen Packages

If your package appears to be lost or stolen, we recommend contacting the shipping carrier first, as they can often provide additional delivery details.

If you still require assistance, our customer support team will gladly help investigate the issue and work toward the best possible resolution.

However, Coolora cannot guarantee reimbursement or replacement for packages that have been confirmed as successfully delivered by the shipping carrier.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may be charged by your local customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Coolora has no control over these fees and cannot predict their amount, as they vary by country.

Multiple Shipments

To ensure faster delivery, some orders may be shipped in multiple packages depending on:

  • Product availability.

  • Warehouse locations.

  • Package size or shipping restrictions.

If your order is split into multiple shipments, you will receive separate tracking numbers for each package whenever applicable.

Our Commitment

At Coolora, we believe everyone deserves to stay cool and comfortable, no matter how high the temperature rises.

Every order is prepared with care and backed by our commitment to quality, reliability, and excellent customer service.

Whether you're purchasing cooling products for your home, outdoor adventures, travel, work, or daily comfort, we're dedicated to delivering solutions that help you Stay Cool. Live Better.

Thank you for choosing Coolora.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact us.

📧 Email: support.coolora@gmail.com

📞 Phone: +1 802 333 6688

📍 Registered Office: 1942 Broadway St. STE 314C Boulder CO 80302 US