Refund policy

At Coolora, customer satisfaction is our top priority. We are committed to providing high-quality cooling products that help you stay comfortable in every season.

If something isn't quite right with your order, we're here to make the return and refund process as simple and hassle-free as possible.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and components.

  • Not show signs of damage caused by misuse, improper installation, or normal wear and tear.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including wearable cooling items and other personal-use products where resale is not possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • Photos or videos showing the issue.

  • A brief description of the problem.

Once your request has been reviewed, we will gladly provide a replacement, partial refund, or full refund depending on the circumstances.

Our goal is to resolve any issue quickly and fairly.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Most refunds are completed within 5–10 business days.

Shipping fees are generally non-refundable unless the return is the result of our mistake or a defective product.

Exchanges

If you receive a damaged or defective item, we may provide a replacement at no additional cost.

If you wish to exchange an item for a different size, color, or variation, please contact us before returning the product so we can assist you with the best solution.

Order Cancellations

Orders may be canceled within 12 hours after purchase.

After this period, your order may already be in processing or shipped and can no longer be canceled.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item.

  • The product arrived damaged or defective.

  • The issue resulted from our error.

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages without tracking information.

Our Commitment

At Coolora, we believe everyone deserves to stay comfortable, even during the hottest days of the year.

Our mission is to provide practical, innovative, and reliable cooling solutions that improve everyday comfort at home, at work, outdoors, and while traveling.

We are committed to offering quality products, responsive customer support, and a shopping experience built on trust, transparency, and long-term customer satisfaction.

Every order motivates us to continue delivering products that help people Stay Cool. Live Better.

Contact Us

If you have any questions regarding returns or refunds, please feel free to contact us.

📧 Email: support.coolora@gmail.com

📞 Phone: +1 802 333 6688

📍 Registered Office: 1942 Broadway St. STE 314C Boulder CO 80302 US